FAQs

The Antlers at Vail parking garage is located beneath our hotel and is heated during the winter months. The maximum height for a vehicle entering the garage is 7 feet 2 inches. If your vehicle is taller than our parking height limit, or you have a roof top accessory, we do have limited exterior parking in our outdoor courtyard for larger vehicles. Our garage is very cozy – we recommend vehicles no larger than a mini-van for easiest maneuvering. Larger vehicles (such as sprinter vans, extended cab trucks, XL SUV’s, etc.) may find it difficult to park on-site. We can provide you with information on where to park these types of vehicles within the Town of Vail.

The height of the archway into the courtyard is 10 feet.

Our pool is open from 10 AM until 10 PM. Towels are available in the changing rooms at the pool. Please be sure to bring a robe/jacket and slipper/sandals for getting to & from the pool, as we do not currently provide these items.

The pool is heated.  We have the temperature set at 83-84 degrees Fahrenheit, so even in the middle of winter you can enjoy a dip.  Our two hot tubs are set at 103-104 degrees Fahrenheit.

At this time we do not offer robes, but it is a future amenity that we are considering.

Check-in begins at 4 PM. If you arrive prior to 4 PM. and your condo is not yet ready, we will be happy to store your luggage and give you access to the fitness center, pool, and sauna.

Check-out time is 10:00 AM. We may be able to offer a late check-out depending on occupancy for a small fee.  If you would like to request a late check-out, please call us the morning of your departure. If we are unable to accommodate a late check-out, we will be happy to hold your bags, allow parking through the day, and give you full access to common facilities such as fitness center showers and changing rooms.

Yes, Guests must be aged 21 or older to book a room and check in to Antlers at Vail.

A limited number of our larger condos have washers and dryers in the unit. We have an on-site laundry facility with coin-operated washer and dryers for guests who do not have laundry machines in the unit. The cost for one load of laundry is $4.00 ($2 for washer, $2 for dryer). We provide complimentary laundry detergent for both the coin-operated machines and the in-unit laundry machines.

The Antlers is located on the banks of Gore Creek, facing Vail Mountain, an area that rarely gets very hot and that typically cools down in the evening. In the summer, we rely on the natural Rocky Mountain breeze to keep guests cool. We do provide fans and humidifiers in every condo, and have more available upon request.

We do have a limited number of portable AC units available to rent for $50 per night. Please inquire at check in. These are subject to availability.

For our snowy winters, each condo is equipped with its own thermostat, heaters and gas fireplace.

Every condo is independently owned and decorated. Each owner has taken care to make this a true vacation home for your visit. Some have bathtubs, while others have walk-in showers. Please let your reservation sales specialist know if you need a bathtub.

We gladly welcome well-trained, well-behaved pets in approximately 20% of our units. Due to the limited number of pet friendly rooms, please call 1-800-843-8245 to confirm that we have a pet-friendly room available to book for you and DO book early as these rooms fill quickly.

We do ask for those traveling with pets to follow these guidelines:

• Take your pet with you when you are not in your room;
• No barking please;
• Owners are, of course, responsible for any damage to the property;
• Be considerate of other guests;
• Walk your dog in designated areas and use supplied doggy pick-up bags;
• If your pet has dirty paws, please request something suitable from the front desk to clean your pet;
• It does take us a little longer to clean up after little paws and wayward fur, so we charge a little extra for pets ($50/pet/night + tax).

We do not have a full service restaurant on site, but in addition to the fully equipped kitchens for self-catering, there are several breakfast restaurants just steps away from the Antlers at Vail. Our in-house chef offers prepared meals for you to heat up in your condo and these must be ordered 48 hours in advance of delivery.

We do not offer transportation outside of the town of Vail. Our Front Desk and Concierge team is available to assist you with transportation arrangements.

Here in sunny Vail, Colorado there are two pedestrian villages – Vail Village and Lionshead Village. We are located in Lionshead Village – with all of the shops and restaurants in the village just steps from our front door. A beautiful, brisk walk to Vail Village is approximately 15 minutes along the Gore Creek Trail and through shopping districts. There is a complimentary “In-Town” bus with a stop 50 yards from Antlers. This convenient means of transportation operates from 6 am – 2 am daily, every 5 – 10 minutes.

Parking space is limited and once you arrive you most likely won’t need a car as Vail and Lionshead Villages are walking villages with a convenient free bus system.

One complimentary parking spot in our underground garage is available per condominium.

Our garage is very cozy – we recommend vehicles no larger than a mini-van for easiest maneuvering. The height limit on our garage is 7’2”, so roof racks also may limit your ability to park in our garage.

Parking for regular sized vehicles in our heated underground garage for $50 per day.  We are happy to waive this parking fee as a thank you to our loyal return guests booking directly with the Antlers booking on this website or through an Antlers reservations agent at 888-268-5377.

We do offer space available contracts for weddings and are also a popular venue for wedding rehearsal dinners and send off brunches. Please contact sales@antlersvail.com for more information.

The front desk is open from 7 am – 10 pm on weekdays and Midnight on weekend during ski season (Late-November – Mid-April); 8 am – 10 pm in summer months (June – November); 8 am – 8 pm in off-peak months (Late April, May, early November). If you plan to arrive after operating hours, please contact our front desk so we can prepare an arrival packet for you. We always have an on-site, on-call Manager-On-Duty if you have any issues outside of regular operating hours.

During ski season season (Mid-November – Mid-April) we provide a shuttle from Antlers to Vail Village and West Vail from 1 pm – 9 pm daily. The shuttle runs on a continuous loop, so is generally at Antlers to pick up guests every 15-20 minutes during shuttle hours.

Daily housekeeping service occurs between 9 a.m. to noon and 1 to 3 p.m. Should you like to request a specific time for service, please call the front desk prior to 9 am. Daily service includes making beds, emptying wastebaskets, and replenishing towels. A mid-week full clean will be available to guests staying five or more days. Housekeeping is included at no additional fee. Guests may opt out of any of these services should they prefer to not have anyone enter their condo.

We do have roll-away beds and portable cribs available upon request. There is no charge for either, but an extra person charge of $15/day may apply if the unit has more persons that listed occupancy. Children 15 and under always stay free.

We have a wide variety of baby accessories available at our Antlers Pantry. Please inform us before arrival so we can make the proper arrangements to have any needed cribs, high chairs or other accessories ready in your unit.

Every bathroom has a hair dryer.

Regrettably the Antlers at Vail does not have any units that meet ADA standards. However, we may have a unit that can fulfill your specific needs. Please call us directly at 1-800-843-8245 to discuss all possible options for your Vail vacation.

Yes, we will receive and hold packages/luggage in anticipation of your arrival. Please do not send items more than 7 days before your scheduled arrival. Please address any packages as follows: Antlers at Vail/Name on the Reservation/Arrival Date.

We can also arrange to ship items out for you to U.S. destinations. We do not offer international shipping. Please contact the front desk to arrange for shipping or receiving packages.

When you arrive at your condo, you’ll find a jar of fresh coffee beans and a coffee grinder in the kitchen. The brand of coffee maker in each condominium varies. Filters are also provided. In our newly renovated lobby, we have a Lavazza coffee machine with complimentary hot chocolate, espresso, cappuccino, chai latte, and more.

At the Antlers, our condos offer many amenities.   All of condos have a full-sized kitchen completely stocked with cookware and dishware, gas fireplaces, private balconies, and outdoor gas grills.  Each condo also has a TV in the living room and each bedroom,  one parking space in our underground heated garage, complimentary WiFi, and ski valet service.

We do have an on-site fitness center open daily 24 hours. There is a treadmill, free weights and weight bench, stationary bike and elliptical.

Please see cancellation and deposit policies here.

We recommend that you purchase our Vacation Protection. In case of travel delays, flight cancellations, last minute family or business matters, please take a moment to consider protecting your vacation investment. The Antlers at Vail offers Vacation Protection for 10% of the total amount of your reservation. This is not insurance. If a reservation with Vacation Protection is cancelled for any reason with WRITTEN notice to Antlers (via e-mail, fax, or mail) at least 24 hours prior to arrival date, all lodging deposits will be held for future reservation(s) within the following 12 months. Vacation Protection must be purchased before or at time of final deposit, (30 days prior to arrival), and the fee is non-refundable. Deposit Protection does not protect against late arrivals or early departures.

See pricing and details for vacation protection here.

We consider all of our guests a part of our family and offer several perks to every returning guest. Winter guests can book for the following winter while they are here to lock in the very best rates. We will also e-mail all returning guests personalized offers for their next Antlers at Vail stay. Inquire with a reservation sales specialist at 1-800-843-8245 to hear about loyalty member offers available for your next stay.