Current Job Opportunities

• Front Desk & Reservations Agent

  Front Desk & Reservations Agent

  Job Type – $21-23 Hourly, Commission Opportunities, Full Time Year Round

  Location – Vail, CO

  Reports to – Front Desk Manager

  About The Antlers at Vail

  Founded in 1972, The Antlers at Vail is among the top hotels in the Vail community with an outstanding reputation for genuine hospitality and customer service. Located in the heart of the Lionshead Village roughly 150 yards from the Eagle Bahn Gondola, guests enjoy easy access to year-round activities and a bounty of dining and shopping opportunities within the village.

  About the Position

  Our Front Desk & Reservations Agents are the face of the Antlers. You are the first welcoming face our guests see upon arrival and the last one they see at departure, here to help with anything and everything in between. This is a sales-minded position with a blend of general Front Desk duties paired with fielding and booking reservations.

  Why The Antlers?

  With employee housing opportunities available, on-site employees reap the same benefits as our guests provided by our location. In addition to this – Competitive wages, commission opportunities, affordable rent, no commute, opportunity for growth, an Epic ski pass, and a supportive work environment dedicated to helping you grow your skills within the hospitality industry. Full Time employees are also eligible for health, dental, vision, life, 401K, bonuses and more.

  Primary Responsibilities:

  • Demonstrate a strong understanding of room types, locations, nightly rates, and promotions
  • Use knowledge of property to sell rooms and aid in making choices at the time of booking
  • Describe offered services and amenities as well as deposit and cancellation policies
  • Coordinate with housekeeping & maintenance departments to update and publish status of rooms
  • Greet and check in guests upon arrival, check out upon departure
  • Process guest credit cards upon arrival and departure as necessary
  • Create work orders for maintenance department based upon guest request or as necessary
  • Answer Front Desk phones using proper phone etiquette
  • Attend department meetings and participate in trainings
  • Work with Conference Services Manager to facilitate any group needs at arrival/departure
  • Resolve any guest issues within your power with the help of your supervisor and/or Manager
  • Field and record any special requests from guests
  • Report any unusual occurrences or requests to the manager or assistant manager
  • Perform all necessary safety and emergency procedures
  • Maintain cleanliness in the Front Desk and Lobby area
  • Accommodate scheduling needs and communicate to Front Desk Manager any availability issues
  • Perform miscellaneous tasks as assigned by management and supervisors

  We’re Looking for Team Members With

  • 1-2 years Front Desk or Hospitality experience
  • Exceptional customer service, communication, and multitasking skills
  • Calm demeanor under pressure
  • Professional appearance
  • Ability to work individually or with a team
  • Familiarity with Microsoft Office Suite
  • Availability to work nights and/or weekends
  • A passion to grow within the Hospitality industry

  To apply please email a resume to gabe@antlersvail.com

• Housekeeping

  The duties of a hotel housekeeper are probably the most important duties that take place in a hotel on a daily basis. If the housekeeper has not done her job to expectations, the hotel could lose business. Hotel guests expect their rooms to be cleaned with the utmost accuracy and attention to detail. The cleanliness of a hotel is the key selling factor.

  Housekeeper supervisor – Duties & Responsibilities:

  The Housekeeper Supervisor shall perform all duties as listed below under “Housekeeper” as well as:

  • Schedules and supervises other housekeeping staff.
  • Train, supervise and monitor the quality of work of other housekeepers.
  • Inventory, order and stock the laundry room with all needed equipment and supplies per guidelines provided.
  • Maintain professional appearance
  • Report daily to the general/assistant manager.
  • Informs the general/assistant manager of all activities and any needs prior to the shift’s end.
  • Shall stay “on property” at any time the executive housekeeper has the day off and is responsible for operations during this time.

   

  Housekeeper – Duties & Responsibilities:

  • Follows detailed cleaning directions for each condominium.
  • Provides information on any missing items to the Executive housekeeper.
  • Provides information of broken items or anything that needs attention from the maintenance department.
  • Change bedding and make beds as directed.
  • Stock supplies (coffee, tea, sugar, magazines) as needed.
  • Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.

  • Gather and empty trash.
  • Clean and polish furniture and fixtures.
  • Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
  • Dust furniture, walls, machines, and equipment.
  • Move and arrange furniture, and turn mattresses.
  • Make adjustments and to heating system.
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
  • Clean chimneys, flues, and connecting pipes, using power and hand tools.
  • Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
  • Notify supervisor concerning the need for major repairs or additions to building operating systems.
  • Set up, arrange, and remove decorations, tables, chairs, and ladders to prepare facilities for events such as banquets and meetings.
  • Replace light bulbs.
  • Sort clothing and other articles, load washing machines, and iron and fold dried items.
  • Sort, count, and mark clean linens, and store them in linen closets.
  • Deliver any items requested by guests.
  • Observe precautions required to protect resort and guest property, and report damage, theft, and found articles to supervisors.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts or by hand as needed.

  Housemen:

  • Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them.
  • Steam-clean or shampoo carpets. Polish floors.
  • Clean and restore building interiors damaged by fire, smoke, or water, using commercial cleaning equipment

  • Spray insecticides and fumigants as directed to prevent insect infestation.
  • Remove debris from driveways and all public areas inside or out.

  Qualifications:

  • A minimum of 6 months of housekeeping experience.
  • Must be able to communicate clearly with managers and other personnel.
  • Must be proficient in English.
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
  • Be able to work in a standing position for long periods of time (up to 8 hours).

  Miscellaneous:

  A high level of guest service is expected and only those people willing to provide this should apply for this job. A strong teamwork ethic is also required and all coworkers should also be considered as guests. Adherence to all employee policies is required.

  To apply please email a resume to jseverini@antlersvail.com